RETURN POLICY

All returns must be approved by your designated Sales Representative, or by a Customer Relations Representative at Ogi, LLC in Minneapolis. Please contact the appropriate party to receive a Return Merchandise Authorization number.

POLICIES

We will only accept returns that display the Return Merchandise Authorization number (RMA) notated on the outside of the box. Please also notate the RMA number on all paperwork within the returned package. We can only credit merchandise purchased and shipped from Ogi, LLC in Minneapolis. Discontinued merchandise purchased within one year will be credited at the discounted price unless original invoice is enclosed. Merchandise returned which is not in “re-saleable” condition will not be credited in full. (This does not apply to defective exchanges.) Only frames listed on the original RMA form will be credited. All others will be returned at the account’s expense. Merchandise received for credit which has been purchased over a year ago cannot be credited. Return credits may be applied to open balances, but cannot be used to obtain a refund.